Shipping & returns policy

14-Day Satisfaction Guarantee Return Policy

You must alert us within 14 days of receiving the product of your intent to return.

If you wish to start a return, please send an email to info@flyingspokes.com.

All returned items must be new, unused, unassembled and include all original parts and packaging materials.

Returns will not be granted after 14 days of receiving the product. Returns will not be granted if the product is used, does not have all original parts and original packing materials. You can expect a refund after we have we received back the product, inspected it to be assured it is in new condition and eligible for resale.

You will be refunded the purchase price, EXCLUDING the original "free shipping" cost included in the original price of the product, return shipping fees and a 30% restocking fee.

Original shipping charges are non-refundable. Customers are responsible for returning the product at their own expense. You can expect a refund within 14 days of our receiving your returned product back complete and in new, unused condition with all parts and original packaging.

Warehousing

We are an online only retailer. We ship products directly from the manufacturer's warehouses to you.

Most of our manufacturer's warehouses are located within mainland US.
You can find a list of their locations below:
EWheels - 1000 W. Vista Bonita Drive #B101 Phoenix, AZ 85027
Ecotric - Unit D/E, 7307 Edgewater Drive, Oakland,CA 94621
Emojo - 15375 Barranca Pwky. Suite F108, Irvine CA 92618, USA
North America Cycles - 2105 SE 5th St, Ames, IA 50010
Micargi - 2307 Loma Ave. S. El Monte, CA 91733
QuietKat - 215 Broadway St , PO Box 5830 , Eagle, Colorado 81631
Rambo - 21673 Cedar Ave S, Lakeville, MN 55044
Revolve - 65 East Main Street, Elmsford, NY 10523
SSR - 12825 Alondra Blvd, Norwalk, CA 90650
Stealth - Epsom Rd, Ascot Vale, VIC, Australia 3032
X-treme - 31811 Pacific Hwy S, # B-291 , Federal Way, WA 98003
EProdigy - 140-11180 Voyageur Way , Richmond B.C, V6X 3N8

We do not have any showrooms, stockrooms or pick-up points.
However, you can send us mail to: Benevolent Beings LLC as 'Flying Spokes', 3055 Northwest Yeon Avenue #637, Portland, OR 97210

Exchanges 

You must alert us within 14 days of receiving the product of your intent to exchange. All exchanged items must be new, unused, unassembled and include all original parts and packaging materials.

Exchanges will not be granted after 14 days of receiving the product. Exchanges will not be granted if the product is used, does not have all original parts and original packing materials. You will be issued a credit to be used toward your purchase of another product once we receive back the product, inspected it to be assured it is in new condition and eligible for resale.

You will be credited the purchase price, EXCLUDING the original "free shipping" cost included in the original price of the product, return shipping fees and a 30% restocking fee.

Original shipping charges are non-refundable. Exchanged products must be in selling condition as new, unused and with all original parts and packing materials. Customers are responsible for returning the product at their own expense. You can expect a credit within 14 days of our receiving your returned product back complete and in new, unused condition with all parts and original packaging.

Cancellations

Orders canceled after purchase are subject to the normal return policy. You must accept delivery, obtain an RA Number and ship the item back to the correct address.

If delivery of an item is refused, you will be refunded the purchase price, EXCLUDING the original "free shipping" cost included in the original price of the product, return shipping fees and a 30% restocking fee. Original shipping charges are non-refundable. 

Returned and exchanged products must be in selling condition as new, unused and with all original part and packing materials. Customers are responsible for returning the product at their own expense.

Damaged or defective items

If you receive a damaged or defective item, contact our Customer Service Department within 3 days of delivery at info@flyingspokes.com upon receipt, request that the delivery person note the damage and request a claim be filed with the carrier for damage.

Take photos of the damage that is clear. Please be prepared to supply your name and order number from your original confirmation e-mail. Flying Spokes will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem.

As a rule, products which are eligible for replacement parts under manufacturer warranty are subject to the normal return policy.

Products that have cosmetic damages are subject to the returns policy above. The manufacturer will issue touch up paint for scratches or in the rare cases we can't supply touch up paint we will issue a small refund fee no higher than $10 for touch up paint that you buy, provided that you provide proof of purchase with a copy of the receipt.

Products that require tuning and adjustments are not damaged or defective. During shipping, the product and components may shift, and the product may need to be tuned and adjusted.

Defective battery policy

Sometimes shipping carriers can damage the box during shipping. This can lead to the battery becoming damaged and not working. If you believe your battery to be faulty you will need to send us proof.

To do this you can take your battery to a Batteries Plus or use a voltmeter at home to test the battery and send us a picture of the reading on the voltmeter. Once you send us a photo of the reading showing the voltage is low, we can have a shipping label sent to you to send the battery back.

If you do not want to test the battery or cannot you need to return the battery so we can test if it is defective. Once we receive the battery back, we will test it to prove it is defective we will ship out a new battery or fix the battery and ship it out within 7-10 business days.

If you want to return the bike because you believe the battery is defective it will be subject to the normal return policy above.

Returning an item

  1. Pack the item(s) securely in the original product packaging. Please include all paperwork, parts, and accessories. All products must be returned in new, unused condition, to ensure a credit or refund.
  2. Before sending your return shipment, please remove all extra labels from the outside of the package.

  3. Send the return package to the address we provide.

  4. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

  5. Retain the return Tracking Number to monitor delivery status.

  6. To receive a refund or credit, items must be returned within 10 days of original shipment date.

  7. Credit for gift returns will be issued to the original purchaser.

  8. You will not be refunded original "free shipping" charges included in the original price of the product under any circumstances on the product that is returned. Please be aware that shipping charges can be very expensive.

  9. Please include all paperwork, parts, and accessories. 

  10. Contact a Customer Service Specialist at info@flyingspokes.com for instructions on arranging a freight delivery pickup for your items. You will be responsible for freight shipping costs. You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.

  11. To receive a refund or credit, items must be returned within 14 days of original shipment date.

  12. Credit for gift returns will be issued to the original purchaser.