Shipping is free on all electric bicycles orders.
Shipping time is 5 to 9 business days.
We ship within 24 hours of receiving your order.
You will receive an order confirmation e-mail as soon as you place your order.
This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
If your item is on backorder or unavailable, we will reach out to you via e-mail. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
We are an online only retailer.
We ship products directly from the manufacturer's warehouses to you.
Most of our manufacturer's warehouses are located within mainland US.
You can find a list of their locations below:
EWheels - 1000 W. Vista Bonita Drive #B101 Phoenix, AZ 85027
Ecotric - Unit D/E, 7307 Edgewater Drive, Oakland,CA 94621
Emojo - 15375 Barranca Pwky. Suite F108, Irvine CA 92618, USA
North America Cycles - 2105 SE 5th St, Ames, IA 50010
Micargi - 2307 Loma Ave. S. El Monte, CA 91733
QuietKat - 215 Broadway St , PO Box 5830 , Eagle, Colorado 81631
Rambo - 21673 Cedar Ave S, Lakeville, MN 55044
Revolve - 65 East Main Street, Elmsford, NY 10523
SSR - 12825 Alondra Blvd, Norwalk, CA 90650
Stealth - Epsom Rd, Ascot Vale, VIC, Australia 3032
X-treme - 31811 Pacific Hwy S, # B-291 , Federal Way, WA 98003
EProdigy - 140-11180 Voyageur Way , Richmond B.C, V6X 3N8
We do not have any showrooms, stockrooms or pick-up points. However, you can send us mail to:
Benevolent Beings LLC as 'Flying Spokes', 3055 Northwest Yeon Avenue #637, Portland, OR 97210
If your order is stock and your credit card is approved by our fraud guarantee department, the electric bicycle ordered will ship within 1-2 business days from the date of your order. We will send you the tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
We ship daily via UPS Ground, Fed Ex Ground, Road Runner Freight and AIT Worldwide Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day). Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cutoff time.
Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. We do not offer COD.
If a customer wishes to use their own shipping account to expedite service, they must notify us immediately, provide a prepaid shipping label and schedule a pickup with our warehouse. They can contact our Customer Care Department to obtain shipping weights and dimensions, warehouse address for pickup and directions for sending the prepaid label.
Any freight delivery that is not picked up at the terminal or refused by the customer is subject to all shipping charges (original charges that are included in purchase price and return shipping costs) being withheld from the refund.
A phone number is required by the freight company so a delivery appointment can be made. Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment. A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
Alaska, Hawaii and International Shipping: You will be contacted via email by one of our Customer Care Representatives with a specific shipping charge quote for your order.
We do not ship to anywhere in Africa, Singapore, Greece, United Arab Emirates, Indonesia or Israel
Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)
Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country.
Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be.
Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form.
Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country.
Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
To avoid a delay in receiving your order from customs, consider the following:
Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
We do not refund original shipping charges for goods that are refused for delivery at customs.
We will deduct all additional fees resulting from refused international shipments from your refund.
If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package.
If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
CANADA SHIPMENTS: Shipment of certain scooters into Canada is not possible, as Canadian DOT requirements are such that we'd have to manufacture a special scooter just to meet these regulations and this is not feasible at this time.
We ship via UPS and Fedex for most electric bicycles, USPS for small parts and accessories, and Road Runner freight for mopeds and tricycles.
We order signature required delivery on every order over $100. You will need to have someone over the age of 18 present at the time of delivery to accept the shipment.
If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at firstname.lastname@example.org
How will I know when to expect my bike(s)?
You will receive tracking information within 24 hours of your order leaving the warehouse by email.
A phone number is required by the delivery company so a delivery appointment can be made. The day before arrival, we will also send a reminder email.
We require a signature on every bike order. You will need to have someone over the age of 18 present at the time of delivery to accept the delivery.
Any delivery that is not picked up or refused by the customer is subject to all delivery charges being withheld from the refund.
DamagesPlease inspect the packaging of your item(s) when they arrive.If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
If your item(s) do arrive damaged, please send photos to email@example.com and we will process an insurance claim on your behalf
Cancellation & RefundsAll orders canceled are subject to an administration fee equal to 30% of the total order amount, whether or not your order has shipped.
This is a fee the manufacturer charges us because the items are custom assembled before each shipment to ensure quality control and safe packaging.
If your item is on backorder and you accept the backorder, we will hold your payment until the electric bike ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
If you order has shipped, you (the buyer) will be responsible for actual return shipping charges.
Refunds will only be issued to the original credit card that you use when placing your order.
BackordersFrom time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order.
In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different electric bicycle, or cancel the order altogether.
Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at firstname.lastname@example.org