Shipping is free on all electric bicycles orders.

Shipping time is 5 to 9 business days.

We ship within 24 hours of receiving your order.

Order Confirmation

You will receive an order confirmation e-mail as soon as you place your order.

This means that we have authorized your credit card for the purchase and are preparing your order for shipment.

As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.

If your item is on backorder or unavailable, we will reach out to you via e-mail. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Warehousing

We are an online only retailer.
We ship products directly from the manufacturer's warehouses to you.

Most of our manufacturer's warehouses are located within mainland US.
You can find a list of their locations below:

EWheels - 1000 W. Vista Bonita Drive #B101 Phoenix, AZ 85027
Ecotric - Unit D/E, 7307 Edgewater Drive, Oakland,CA 94621
Emojo - 15375 Barranca Pwky. Suite F108, Irvine CA 92618, USA
North America Cycles - 2105 SE 5th St, Ames, IA 50010
Micargi - 2307 Loma Ave. S. El Monte, CA 91733
QuietKat - 215 Broadway St , PO Box 5830 , Eagle, Colorado 81631
Rambo - 21673 Cedar Ave S, Lakeville, MN 55044
Revolve - 65 East Main Street, Elmsford, NY 10523
SSR - 12825 Alondra Blvd, Norwalk, CA 90650
Stealth - Epsom Rd, Ascot Vale, VIC, Australia 3032
X-treme - 31811 Pacific Hwy S, # B-291 , Federal Way, WA 98003
EProdigy - 140-11180 Voyageur Way , Richmond B.C, V6X 3N8

We do not have any showrooms, stockrooms or pick-up points. However, you can send us mail to:
Benevolent Beings LLC as 'Flying Spokes', 3055 Northwest Yeon Avenue #637, Portland, OR 97210

Order Shipment

If your order is stock and your credit card is approved by our fraud guarantee department, the electric bicycle ordered will ship within 1-2 business days from the date of your order. We will send you the tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.

We ship daily via UPS Ground, Fed Ex Ground, Road Runner Freight and AIT Worldwide Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day). Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cutoff time.

Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. We do not offer COD.

If a customer wishes to use their own shipping account to expedite service, they must notify us immediately, provide a prepaid shipping label and schedule a pickup with our warehouse. They can contact our Customer Care Department to obtain shipping weights and dimensions, warehouse address for pickup and directions for sending the prepaid label.

Any freight delivery that is not picked up at the terminal or refused by the customer is subject to all shipping charges (original charges that are included in purchase price and return shipping costs) being withheld from the refund.

A phone number is required by the freight company so a delivery appointment can be made. Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment. A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.

Alaska, Hawaii and International Shipping: You will be contacted via email by one of our Customer Care Representatives with a specific shipping charge quote for your order.

We do not ship to anywhere in Africa, Singapore, Greece, United Arab Emirates, Indonesia or Israel
Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)

Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country.

Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be.

Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form.

Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country.

Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.

As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.

To avoid a delay in receiving your order from customs, consider the following:
Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.

Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

We do not refund original shipping charges for goods that are refused for delivery at customs.

We will deduct all additional fees resulting from refused international shipments from your refund.


If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.

If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package.

If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.

CANADA SHIPMENTS: Shipment of certain scooters into Canada is not possible, as Canadian DOT requirements are such that we'd have to manufacture a special scooter just to meet these regulations and this is not feasible at this time.

We ship via UPS and Fedex for most electric bicycles, USPS for small parts and accessories, and Road Runner freight for mopeds and tricycles.

We order signature required delivery on every order over $100. You will need to have someone over the age of 18 present at the time of delivery to accept the shipment.

If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at info@flyingspokes.com

How will I know when to expect my bike(s)?

You will receive tracking information within 24 hours of your order leaving the warehouse by email.

A phone number is required by the delivery company so a delivery appointment can be made. The day before arrival, we will also send a reminder email.

We require a signature on every bike order. You will need to have someone over the age of 18 present at the time of delivery to accept the delivery.

Any delivery that is not picked up or refused by the customer is subject to all delivery charges being withheld from the refund.

Damages

Please inspect the packaging of your item(s) when they arrive.If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.

If your item(s) do arrive damaged, please send photos to info@flyingspokes.com and we will process an insurance claim on your behalf

Cancellation & Refunds

All orders canceled are subject to an administration fee equal to 30% of the total order amount, whether or not your order has shipped.

This is a fee the manufacturer charges us because the items are custom assembled before each shipment to ensure quality control and safe packaging.

If your item is on backorder and you accept the backorder, we will hold your payment until the electric bike ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.

If you order has shipped, you (the buyer) will be responsible for actual return shipping charges.

Refunds will only be issued to the original credit card that you use when placing your order.

Backorders

From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order.

In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.

The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.

If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different electric bicycle, or cancel the order altogether.

Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.

If you have any further questions about the ordering and shipping process, feel free to contact us by email at info@flyingspokes.com

FlyingSpokes.com is committed to providing the best customer service in the electric bicycle industry. Our goal is to make your shopping experience as easy as possible and ensure you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.

14-Day Satisfaction Guarantee Return Policy

You must alert us within 14 days of receiving the product of your intent to return.

If you wish to start a return, please send an email to info@flyingspokes.com.

All returned items must be new, unused, unassembled and include all original parts and packaging materials.

Returns will not be granted after 14 days of receiving the product. Returns will not be granted if the product is used, does not have all original parts and original packing materials. You can expect a refund after we have we received back the product, inspected it to be assured it is in new condition and eligible for resale.

You will be refunded the purchase price, EXCLUDING the original "free shipping" cost included in the original price of the product, return shipping fees and a 30% restocking fee.

Original shipping charges are non-refundable. Customers are responsible for returning the product at their own expense. You can expect a refund within 14 days of our receiving your returned product back complete and in new, unused condition with all parts and original packaging.

Exchanges 

You must alert us within 14 days of receiving the product of your intent to exchange. All exchanged items must be new, unused, unassembled and include all original parts and packaging materials.

Exchanges will not be granted after 14 days of receiving the product. Exchanges will not be granted if the product is used, does not have all original parts and original packing materials. You will be issued a credit to be used toward your purchase of another product once we receive back the product, inspected it to be assured it is in new condition and eligible for resale.

You will be credited the purchase price, EXCLUDING the original "free shipping" cost included in the original price of the product, return shipping fees and a 30% restocking fee.

Original shipping charges are non-refundable. Exchanged products must be in selling condition as new, unused and with all original parts and packing materials. Customers are responsible for returning the product at their own expense. You can expect a credit within 14 days of our receiving your returned product back complete and in new, unused condition with all parts and original packaging.

Cancellations

Orders canceled after purchase are subject to the normal return policy. You must accept delivery, obtain an RA Number and ship the item back to the correct address.

If delivery of an item is refused, you will be refunded the purchase price, EXCLUDING the original "free shipping" cost included in the original price of the product, return shipping fees and a 30% restocking fee. Original shipping charges are non-refundable. 

Returned and exchanged products must be in selling condition as new, unused and with all original part and packing materials. Customers are responsible for returning the product at their own expense.

Damaged or defective items

If you receive a damaged or defective item, contact our Customer Service Department within 3 days of delivery at info@flyingspokes.com upon receipt, request that the delivery person note the damage and request a claim be filed with the carrier for damage.

Take photos of the damage that is clear. Please be prepared to supply your name and order number from your original confirmation e-mail. Flying Spokes will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem.

As a rule, products which are eligible for replacement parts under manufacturer warranty are subject to the normal return policy.

Products that have cosmetic damages are subject to the returns policy above. The manufacturer will issue touch up paint for scratches or in the rare cases we can't supply touch up paint we will issue a small refund fee no higher than $10 for touch up paint that you buy, provided that you provide proof of purchase with a copy of the receipt.

Products that require tuning and adjustments are not damaged or defective. During shipping, the product and components may shift, and the product may need to be tuned and adjusted.

Defective battery policy

Sometimes shipping carriers can damage the box during shipping. This can lead to the battery becoming damaged and not working. If you believe your battery to be faulty you will need to send us proof.

To do this you can take your battery to a Batteries Plus or use a voltmeter at home to test the battery and send us a picture of the reading on the voltmeter. Once you send us a photo of the reading showing the voltage is low, we can have a shipping label sent to you to send the battery back.

If you do not want to test the battery or cannot you need to return the battery so we can test if it is defective. Once we receive the battery back, we will test it to prove it is defective we will ship out a new battery or fix the battery and ship it out within 7-10 business days.

If you want to return the bike because you believe the battery is defective it will be subject to the normal return policy above.

Returning an item

1. Pack the item(s) securely in the original product packaging. Please include all paperwork, parts, and accessories. All products must be returned in new, unused condition, to ensure a credit or refund.

2. Before sending your return shipment, please remove all extra labels from the outside of the package.

3. Send the return package to the address we provide.

4. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

5. Retain the return Tracking Number to monitor delivery status.

6. To receive a refund or credit, items must be returned within 10 days of original shipment date.

7. Credit for gift returns will be issued to the original purchaser.

8. You will not be refunded original "free shipping" charges included in the original price of the product under any circumstances on the product that is returned. Please be aware that shipping charges can be very expensive.

9. Please include all paperwork, parts, and accessories. 

10. Contact a Customer Service Specialist at info@flyingspokes.com for instructions on arranging a freight delivery pickup for your items. You will be responsible for freight shipping costs. You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.

11. To receive a refund or credit, items must be returned within 14 days of original shipment date.

12. Credit for gift returns will be issued to the original purchaser.

Returns Policy

All electric bicycles arrive partially assembled to 90%. They are flat-packed so that it is more economical and secure for shipping.

All electric bicycles come with instructions and allen keys so that you can assemble the remaining 10%. This is really easy and the components are:

• Handlebars;
• Front Wheel;
• Pedals; 
• Seat.

To get started, please first carefully unpack your bicycle and keep all original packaging in case you should want to return the bike.

 

You can find instructions in the box itself and videos are below.

 

After assembly

After you have finished assembling the bicycle, we recommend that you check the following: 

• Are the handlebars straight?
• Is the seat straight?
• Reflectors, lights, mud flaps, rear rack, or any other parts and accessories come packed with your bike. These are optional.
• Are the tires pumped?
• Charge the battery.
• Check the brake pads for proper alignment and adjust if necessary.
• Check the brake levers and brake cable for proper tightness and adjust if necessary.
• Check the height and alignment of the seat to assure it's properly installed for comfort and adjust if necessary.

We also suggest that you take your bike to your local bike shop to get it checked by a professional. Safety first!

Assembly

Flexible monthly payment plans!

Split the cost of your order over a couple of months and enjoy the experience of an eBike sooner than you thought.

 

How does it work? (Klarna)

Klarna is an online payment provider, which will allow you to checkout and buy your eBike as normal. But, you get to pay for it in monthly installments instead of a one off payment.

 

For example,

1. Your eBike costs $1000,
2. You select "Buy now, pay later with Klarna" at the checkout page,

3. You click "Complete Order",
4. After clicking “Complete Order”, you will be redirected to Buy now, pay later with Klarna to complete your purchase securely'
5. Klarna will confirm your available monthly payment plan before you pay,
6. You agree and complete the order with Klarna,
7. We then immediately deliver your eBike.

 

Is it interest free?

It is interest free if you pay off within 12 months.

 

18, 24 or 36 months have a variable interest rate attached.

 

To check how much you'll be paying monthly, simply go to the eBike page. Click on the Klarna box below the pricing. It looks like this: